Error Handling

Last updated: 2026-07-30

DCE API errors use standard HTTP status codes and JSON bodies. This guide explains what to expect and how to handle failures safely.

Response patterns

Success responses are route-specific JSON objects.

Error responses commonly include:

{
  "error": "Message describing failure"
}

Some routes add a human-readable message alongside error, and validation routes may include structured fields such as details.

Status code guide

Common error cases

409 — Duplicate referenceId (withdrawals)

Your referenceId is unique per merchant account. Submitting a withdrawal with a referenceId that already exists returns 409 — a second payout is never created:

{
  "error": "Duplicate referenceId",
  "message": "A withdrawal with this referenceId already exists for your merchant account. Use a new referenceId to submit a new withdrawal."
}

Treat this as "already submitted": look up the existing withdrawal rather than retrying. If a withdrawal fails, its referenceId is automatically released so the same reference can be retried.

403 — Merchant account not active

Suspended or inactive merchant accounts cannot initiate withdrawals or create deposit URLs. Withdrawal attempts return:

{
  "error": "Merchant account is not active"
}

This is not retryable — contact support (or your reseller) to reactivate the account.

400 — Disabled or unknown (currency, network) pair

Balances and payments are per-(currency, network) pair, and each pair must be enabled for the requested direction. Currently only USDT on TRX (and its Shasta testnet) is enabled; other pairs are coming soon / on request. Requests referencing a disabled pair are rejected:

{
  "error": "Withdrawals of USDT on ETH are not supported"
}

{
  "error": "Deposits of USDC on SOL are not supported"
}

400 — Insufficient per-chain balance

Withdrawals draw only from the balance on the requested network — funds on other networks cannot be used. The rejection includes the per-chain context and the fee quote:

{
  "error": "Insufficient balance",
  "message": "Insufficient USDT balance on TRX. Deposits and withdrawals are per-chain: funds on other networks cannot be used.",
  "available": "50.25",
  "requested": "100.50",
  "currency": "USDT",
  "network": "TRX",
  "feeInfo": {
    "grossAmount": "100.5",
    "netAmount": "98.5",
    "totalFees": "2",
    "feeBreakdown": {
      "baseFee": "1",
      "markupRate": "0",
      "markupAmount": "1",
      "networkFee": "1",
      "totalFee": "2"
    }
  }
}

Remember that fees are charged on top: the total debit is amount + commission + networkFee.

503 — Withdrawals temporarily unavailable

Withdrawals may be temporarily paused platform-side. Nothing is created and your referenceId is not consumed, so the same request can be retried later:

{
  "error": "Withdrawal temporarily unavailable",
  "message": "Withdrawals are temporarily unavailable. Please try again shortly or contact support."
}

500 — Payout initiation failed (funds returned)

If a payout cannot be submitted after the withdrawal was created, the reserved amount (including fees) is returned to your balance and the referenceId is released for retry:

{
  "error": "Payout initiation failed",
  "message": "The withdrawal could not be processed. The reserved amount has been returned to your balance — please try again shortly or contact support.",
  "withdrawalId": "cmdl8u2xq0001abcd1234efgh"
}

400 — Validation errors

Malformed payloads return field-level details:

{
  "error": "Invalid request data",
  "details": [
    {
      "field": "amount",
      "message": "Amount must be a numeric string with up to 18 decimal places"
    }
  ]
}

Retry strategy

Retry only transient failures:

• 429, 500, 503, network timeout/connection issues

Do not blindly retry:

• 400, 401, 403, 409, most 404 (unless eventual consistency is expected)

For 409 Duplicate referenceId specifically: the original request already exists — query it instead of resubmitting.

Recommended backoff:

• Exponential backoff + jitter (for example 1s, 2s, 4s, 8s with randomness)
• Max attempts: 3-5 depending on operation criticality

Safe integration patterns

• Treat all amount fields as decimal strings (send them as strings too, e.g. "100.50").
• Use your own idempotency reference (referenceId) to prevent duplicate business actions — reuse of a referenceId never creates a second payout.
• Webhook delivery is at-least-once: deduplicate on the payload's eventId and make handlers idempotent.
• Log request context (route, status, payload hash, timestamps) without logging secrets.

Example error handling (Node.js)

const response = await fetch(url, options);
const body = await response.json().catch(() => ({}));

if (!response.ok) {
  if ([429, 500, 503].includes(response.status)) {
    // retry with backoff
  } else if (response.status === 409) {
    // duplicate referenceId — the withdrawal already exists; look it up
  } else {
    // handle as non-retryable
    throw new Error(body.message || body.error || `HTTP ${response.status}`);
  }
}

When to contact support

Reach out with:

• environment (staging or production)
• endpoint + approximate timestamp (UTC)
• status code + response body snippet
• correlation/request ID if available

Contact: [email protected]